Return policy.
We know returning an item can be disappointing so we've made the process as easy as possible.
If you purchased an item with “ready to ship” label you can return it within 7-days for a full refund.
We will only accept returned item(s) that have been requested through buyer’s personal account.
Your item(s) will need to be in the original packaging and in their original condition, with SELLUXURY security tags attached.
Please note, if security tags have been removed, return is impossible.
Items purchased from the individual sellers are not possible to return.
How to request a return?
Click “return this item” button in “my orders” selection on your personal account. You will receive a confirmation email from us. Then ship your item(s) to the one of our addresses closest to your location. You will need to arrange for your return shipping and pay the associated costs.
Item(s) must be postmarked within three (5) days of the return request date. If the return does not meet that requirement, the item will not be eligible for a refund.
| USA | CANADA | ISRAEL | UKRAINE |
SELLUXURY DEPARTMENT REVIEW STETZUK YANA 11806 NE 122 Ave, unit cc 289, Vancouver, WA Zip code: 98682 | SELLUXURY DEPARTMENT REVIEW DIANA WARENHAUPT 4904 Kentucky count Zip Code: L2H1W2 | SELLUXURY DEPARTMENT REVIEW SOFIIA AHARON Harav Izhak Halevi 31/5 | SELLUXURY DEPARTMENT REVIEW ROMAN DYTYNCHUK Antonovicha 123 Kiev, 03150 Phone: 38(098) 966 74 13 For local returns please use the address of NovaPoshta:#231, Kiev, tel: 0673417665 |
| USA |
SELLUXURY DEPARTMENT REVIEW STETZUK YANA 11806 NE 122 Ave, unit cc 289, Vancouver, WA Zip code: 98682 |
| CANADA |
SELLUXURY DEPARTMENT REVIEW DIANA WARENHAUPT 4904 Kentucky count Zip Code: L2H1W2 |
| ISRAEL |
SELLUXURY DEPARTMENT REVIEW SOFIIA AHARON Harav Izhak Halevi 31/5 |
| UKRAINE |
SELLUXURY DEPARTMENT REVIEW ROMAN DYTYNCHUK Antonovicha 123, Kiev, 03150 Phone: 38(098) 966 74 13 For local returns please use the address of NovaPoshta:#231, Kiev, tel: 0673417665 |
We recommend to use Standard Post Service of your country. We are not able to accept returns from Cdek, Fedex, UPS and DHL carriers). Please, ship your item with adequate insurance.
REFUNDS
Once your return reaches our warehouse, it will be processed within 48 hours and your refund will be issued.
We check the integrity of packaging and proper condition of the goods returned. Integrity of goods before they are received by SELLUXURY is sole responsibility of a sender.
Refunds will not include any original domestic or international return shipping costs, including customs and taxes.