Selling FAQ

1. How do I deliver sold items?

I ship from

Shipping options:

Delivery in person to the address of the company Kablukova 23, office #3, Kiev.
Ship it using Novaposhta (COD) to the following address:
NP #231, Kiev
Tel: 0989667413
SELLUXURY covers shipping costs and other shipping expenses.
Concierge-service. Our specialist can come to your address. In order to schedule courier, please contact us.

Courier delivery is free and only available at Kiev.

Use courier delivery.
In order to schedule courier, please contact us. Courier delivery is free and only available at Moscow.
Ship it to the following address using SDEK delivery service:
SELLUXURY
DEPARTMENT REVIEW ATURETA
SDEK PVZ Zukovskogo, 57
Sankt-Peterburg,
191014

SELLUXURY covers shipping costs.

Use courier delivery.
In order to schedule courier, please contact us. Courier delivery is free and only available at Tel-Aviv District.
Delivery in person or ship it to the following address using E-Post delivery service:
SELLUXURY
P.O. Box 20509
Tel Aviv, 6120401
Tel: 0548816015

SELLUXURY covers shipping costs.

Ship it to the following address using USPS delivery service:
SELLUXURY DEPARTMENT REVIEW
11806 NE 122 Ave, unit cc 289, Vancouver, WA
Zip code: 98682

SELLUXURY covers shipping costs.

Ship it to the following address using Standard Post Service:
SELLUXURY
Kablukova 23/3,
Zip code: 03065
Kiev
Ukraine
Tel: 098-966-74-13

SELLUXURY covers shipping costs. Please keep receipt and tracking number as proof of sending the item. The refund will be paid back within 2-4 days of receiving the item.

2. Who covers the cost of shipping?

SELLUXURY covers standard shipping costs (Novaposhta, Russian Post, E-Post, USPS, La Poste, Canada Post). At this moment, we are not able to accept shippments from DHL, UPS, Fedex, Cdek.

Please save your shipping receipt and send us a copy. We will return your shipping cost after we receive the items and they will go through the authentication process.

If the items won’t pass the authentication standards, shipping cost return is not possible.

3. Can I cancel the transaction after my item is sold?

Transaction can’t be cancel if you’ve already shipped the item

Any time before you ship the item, the transaction can be canceled.

4. What if my item fails SELLUXURY quality control?

Items that do not match the provided description will be evaluated according to the condition or will be returned to you.

If you send us a counterfeit product, you will have to cover shipping costs including the authentication cost in an amount starting from twenty dollars ($20) and up to hundred dollars ($100). It depends on the brand and product type.

5. When will I receive money for the item I sold?

You will receive payment as soon as the process of authentication is over. It usually takes one to three days.

6. What payment options do I have

Credit card transfer (This payment method is only accepted in CIS counties).
Cash payment. (This payment method is only accepted in Kiev).
SWIFT money transfer
PayPal, PaySend, Western Union

7. What do I do if I get an offer?

You will have 48 hours to accept or decline the offer. If 48 hours pass without your response, the offer will expire. If you accept the offer, the item will be moved to the buyer's shopping cart for 24 hours.

8. I’m selling my items through «concierge service», but I changed my mind can I have it back?

Let us know about your decision and we will immediately take it off our website and the items will be returned to you.