Selling FAQ

1. How do I deliver sold items?

Pick a country where you are shipping from:

Ukraine
Ukraine	Shipping options: ·Bring it personally to the following address: Antonovicha 123, Kiev. To schedule a visit, please fill out the form located in your profile under “my sales”. Use courier delivery. In order to schedule courier, please fill out the form located in your profile under “my sales”. Courier delivery is free and only available at Kiev. ·Ship it using Novaposhta. SELLUXURY covers shipping costs and other shipping expenses. Once you've sent your item, select «My sales» and add the tracking information.
Russia
Russia	Shipping options: ·Use courier delivery. Для In order to schedule courier please fill out the form located in your profile under “my sales”. Courier delivery is free and only available at Moscow. ·Ship it to the following address using EMS delivery service: SELLUXURY Antonovicha 123, Киев Kiev, 03150 Ukraine 098-966-74-13 Once you've sent your item, select «My sales» and enter the tracking details and the name of the carrier.
ISRAEL
ISRAEL	Shipping options: Use courier delivery. In order to schedule courier please fill out the form located in your profile under “my sales”. Courier delivery is free and only available at Tel-Aviv District. Ship it to the following address using E-Post delivery service: SELLUXURY Harav Izhak Halevi 31/5 Holon,5824660 Tel: 058-790-55-11
USA
USA	Please ship it to the following address using USPS delivery service: SELLUXURY DEPARTMENT REVIEW 11806 NE 122 Ave, unit cc 289, Vancouver, WA Zip code: 98682 Once you've sent your item, select «My sales» and enter the tracking details and the name of the carrier.
Canada
Canada	Please ship it using Canada Post to: SELLUXURY DEPARTMENT REVIEW DIANA WARENHAUPT 4904 Kentucky count Niagara Fall, Ontario Zip Code: L2H1W2 Once you've sent your item, select «My sales» and enter the tracking details and the name of the carrier.
Other countries
Other countries	·Ship it to the following address using Standard Post Service: SELLUXURY Antonovicha 123, Киев Kiev, 03150 Ukraine Tel: 098-966-74-13 We recommend to when filling out your declaration to describe your item as pre-owned and make the value of your package no more then $150 (hundred and fifty US dollars) when filling out your declaration. Once it’s available, please add the tracking number to your account.

2. Who covers the cost of shipping?

SELLUXURY covers standard shipping costs (Novaposhta, Russian Post, E-Post, USPS, La Poste, Canada Post). At this moment, we are not able to accept shippments from DHL, UPS, Fedex, Cdek.

Please save your shipping receipt and send us a copy. We will return your shipping cost after we receive the items and they will go through the authentication process.

If the items won’t pass the authentication standards, shipping cost return is not possible.

3. Can I cancel the transaction after my item is sold?

Transaction can’t be cancel if you’ve already shipped the item

Any time before you ship the item, the transaction can be canceled.

4. Что, если мой товар не пройдет контроль качества SELLUXURY?

Items that do not match the provided description will be evaluated according to the condition or will be returned to you.

If you send us a counterfeit product, you will have to cover shipping costs including the authentication cost in an amount starting from twenty dollars ($20) and up to hundred dollars ($100). It depends on the brand and product type.

5. When will I receive money for the item I sold?

You will receive payment as soon as the process of authentication is over. It usually takes one to three days.

6. What payment options do I have

Credit card transfer.
Cash payment.
Paysend, Western Union or SWIFT money transfer.

Selluxury is not covering the money transfer commission.

7. What do I do if I get an offer?

You will have 48 hours to accept or decline the offer. If 48 hours pass without your response, the offer will expire. If you accept the offer, the item will be moved to the buyer's shopping cart for 24 hours.

8. I’m selling my items through «concierge service», but I changed my mind can I have it back?

Let us know about your decision and we will immediately take it off our website and the items will be returned to you.