Selling help

1. How do I deliver sold items?

I ship from

Shipping options:

  1. Delivery in person to the address of the company Kablukova 23, office #3, Kiev.
  2. Ship it using Novaposhta (COD) to the following address:
    NP #88, Kiev
    Tel: 0989667413
    SELLUXURY covers shipping costs and other shipping expenses.
  3. Concierge-service. Our specialist can come to your address. In order to schedule courier, please contact us.

Courier delivery is free and only available at Kiev.

  1. Use courier delivery.
    In order to schedule courier, please contact us. Courier delivery is free and only available at Tel-Aviv District.
  2. Pack and Ship via 'Doar Israel' to the following address:
    P.O. box #9036
    Zip code: 6109001
    Branch #0413
    La Guardia St 23
    Tel Aviv
    Yulia Mazurina
  1. Ship it to the following address:
    SELLUXURY US
    509 Mariner dr
    Rockwall, TX
    75032
    USA
  1. Ship it to the following address using Standard Post Service:
    SELLUXURY US
    509 Mariner dr
    Rockwall, TX
    75032
    USA
2. Who covers the cost of shipping?

Free shipping is only available for the USA, Ukraine, and Israel. If you ship from other countries, the sender pays for shipping.

3. Can I cancel the transaction after my item is sold?

Transaction can’t be cancel if you’ve already shipped the item

Any time before you ship the item, the transaction can be canceled.

4. What if my item fails SELLUXURY quality control?

Items that do not match the provided description will be evaluated according to the condition or will be returned to you.

If you send us a counterfeit product, you will have to cover shipping costs including the authentication cost in an amount starting from twenty dollars ($20) and up to hundred dollars ($100). It depends on the brand and product type.

5. How long does it take for seller items to process?

Upon delivery, please allow up to 3 business days for us to fully review, authenticate, and initiate your payment. For additional consideration, Hermes items, watches, and fine jewelry may take up to 30 business days or longer.

Once your item(s) have completed processing, you will receive an email with your payment details titled “You Just Got Paid.”

6. When will I receive money for the item I sold?

Buyout payments are processed after the item has been received and certified for authenticity by SELLUXURY. When multiple items are shipped together, they may be paid out at different times, as authentication can take 1 to 3 days depending on the brand. Each item is individually authenticated and reviewed, so some items may take longer than others.

7. What payment options do I have
  1. Credit card transfer (This payment method is only accepted in CIS counties).
  2. Cash payment. (This payment method is only accepted in Kiev).
  3. SWIFT money transfer
  4. PayPal, PaySend, Western Union
8. What do I do if I get an offer?

You will have 24 hours to accept or decline the offer. If 24 hours pass without your response, the offer will expire. If you accept the offer, the item will be moved to the buyer's shopping cart for 24 hours.

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